Hi Everyone,

DOWNLOAD the PDF BOOK chapters. This is a public service of the University of California.

http://www.cnr. berkeley. edu/ucce50/ ag-labor/ 7conflict/

Chapter 1 - Fighting words: How did we get here?
Chapter 2 - The mediation process
Chapter 3 - Empathic listening and challenging perceptions
Chapter 4 - Coaching participants on negotiation skills
Chapter 5 - Nora and Rebecca
Chapter 6 - Rebecca's first pre-caucus
Chapter 7 - Nora's first pre-caucus
Chapter 8 - Rebecca's second pre-caucus
Chapter 9 - Nora's second pre-caucus
Chapter 10 - Joint session
Appendix (Group Facilitation journal article)

Helping Others Resolve Differences is an effort to present practical, sound, research-based ideas hopefully leading to the improved management of deep-seated interpersonal conflict. While many of the concepts where originally developed through research in agriculture and agri-business firms, the method (Party-Directed Mediation) has since drawn the interest of a wide range of people from women's groups, churches, attorneys, and mediation centers throughout the world. The methods used require more time than traditional mediation, but are particularly well suited to volunteer mediators, intercultural conflicts where issues of saving face are important, and other conflicts where emotional factors are high. This approach is especially geared to help parties who will continue to live or work together after the mediator goes home, and need to learn interpersonal negotiation skills for handling future differences.

Doug Constant

Here are 10 really cool, ULTRA SHORT, thought provoking stories.


Illusion of Control:
If you hold on to the handle, she said, it's easier to maintain the illusion of control. But it's more fun if you just let the wind carry you.


Color Blind:
What color are souls? she said and I said, Color isn't that much of an issue when you're talking souls.


Aimless:
We always thought she was riding backwards until the day she pointed out that the horse didn't really have any idea which way he was going either. Going forward sometimes takes a long time going back, she said.


Apathy:
I don't care if no one likes it, she said, unless no one likes it.


Anxiety Break:
Things have been going so well that she's taking an anxiety break to keep centered


Perpetual Motion:
Perpetual Motion Machine: this is the life that needs no words, this is the life that does


Avoidance:
I've learned not to look too closely, she said. Otherwise I'd just keep finding out stuff that'd bug me and we'd never get along.


Full Effort:
I'm going to get as far away from you as possible, she said, and there's nothing you can do to stop me. So, I shrugged and turned and started to walk away. That's not fair, she said, you're not even trying.


Avoiding Stuff:
Feeding anything that looks even vaguely fierce, since he doesn't feel like dealing with that kind of stuff today.


Knowing Everything:
Knows most everything worth knowing but has stayed close to home just in case that changes.


http://www.storypeople.com/storypeople/BrowseStory.do?browseOption=1

Here are a couple of really cool quotes from the book "Tuesdays with Morrie".

Being Fully Present:

"I believe in being fully present," Morrie said. "That means you should be with the person you are with.. When I am talking with you now, Mitch, I try to keep focused on only what is going on between us. I am not thinking about whats coming up this Friday. I am not thinking about doing another interview or about the medications I am taking. I am talking to you. I am thinking about you."

Hurry and Purpose:

"Part of the problem, Mitch, is that everyone is in such a hurry. People have not found meaning in their lives so they are running all the time looking for it. They think the next car, the next house, the next job...they find those things empty too and they keep running."